Shipping policy
Shipping and Handling:
- All orders are shipped via USPS (United States Postal Service). Tracking numbers are sent via email and/or text message to your given number. Tracking numbers will be received as soon as packages are shipped. Please allow 1 hour to 1 business day for shipping USPS to update their tracking information. If you have any questions or concerns, please send us an email at adeadawnskincare@gmail.com
- We do offer express shipping, that will be calculated at the end of the page, which is also non-refundable.
International Shipping:
- Unfortunately, at this time we do not offer international shipping. However, it is in development and will be available soon, thank you.
Pick Up Option:
- We provide a pick up option any day of the week, and you will be contacted individually about the pick up location for your order.
City Of Philadelphia Delivery Option:
- We do offer delivery services in the City of Philadelphia, Pennsylvania with a $5 delivery fee.
Please be sure to choose the correct method of receiving your option. At this time, we are unable to issue you a refund for receiving errors.
Lost or Damaged Package:
- If your insured mailing has been lost or damaged in transit, you may file an insurance claim.
- For online: go to www.usps.com/help/claims.htm for information on USPS domestic insurance.
- By Mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed out to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
- You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see "General filing instructions: in mailing stands of the United States Postal Service, Domestic Mail Manual (DMM) 609.
Proof of Value
- You must submit proof - such as a sales receipt or paid invoice - showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see "General Filing instructions" in DMM 609.
For internet Transactions
- For internet transactions conducted through a web-based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of the item, and assurance that the transaction status is completed. The print out must clearly identify the web-based payment network provider which through which the internet transaction was conducted.
Proof of damage or Partial loss of contents:
- You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive any notice from the United States Postal Service, you will be required to bring the item, packaging, and all contents to a United States Post Office.